Privacy Policy of Northlight Stream Studio

Effective Date: July 8, 2026

1. Introduction and Company Information

This Privacy Policy explains how Northlight Stream Studio (“Northlight Stream Studio,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our streaming-studio services, website, communications, and related business operations.

Northlight Stream Studio operates as a streaming-studio business in Canada and is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Business and contact details:

• Company: Northlight Stream Studio
• Address: 245 King Street West, Suite 1200, Toronto, ON M5V 1J5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

2. Data Collection and Processing

We may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact details such as name, email address, phone number, company name, and mailing address;
• Account and booking information, including service requests, project details, scheduling preferences, and communications;
• Billing and payment information, such as invoicing details and transaction records;
• Technical and usage data, including IP address, device identifiers, browser type, operating system, pages visited, and interaction data;
• Audio, video, image, and other content you provide or that is created during streaming, production, or studio services;
• Marketing and preference information, including newsletter subscriptions and communication preferences;
• Any other information you choose to provide to us in the course of using our services.

We process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

3. Purpose of Data Processing

Northlight Stream Studio may use personal information for the following purposes:

• To provide, operate, and improve our streaming-studio services;
• To respond to inquiries, requests, and customer support needs;
• To manage bookings, scheduling, projects, and client relationships;
• To process payments, invoices, and related administrative tasks;
• To personalize and optimize user experience and service delivery;
• To communicate with you about services, updates, terms, and policies;
• To send marketing communications where permitted and, where required, with consent;
• To maintain security, prevent fraud, and protect our systems, clients, and staff;
• To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Under Canadian privacy law, we generally collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the context, our legal basis for processing may include:

• Consent: where you have given express or implied consent for a specific purpose;
• Contractual necessity: where processing is necessary to provide requested services or fulfill an agreement with you;
• Legitimate business purposes: where processing is reasonably necessary for our business operations and does not override your privacy interests, subject to applicable law;
• Legal obligation: where processing is necessary to comply with applicable laws, regulations, court orders, or lawful requests;
• Protection of interests: where processing is necessary to protect the rights, property, safety, or security of Northlight Stream Studio, our clients, users, or others.

Where consent is required, you may be asked to provide it in a clear and informed manner. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We may share personal information with trusted third parties only as necessary and in accordance with this Privacy Policy and applicable law. These third parties may include:

• Service providers that support hosting, cloud storage, analytics, customer support, communications, payment processing, accounting, and IT security;
• Professional advisors such as lawyers, accountants, auditors, and insurers;
• Business partners or contractors involved in delivering streaming, production, or related services;
• Regulatory authorities, law enforcement, courts, or other parties where disclosure is required or permitted by law;
• Potential buyers or successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information. Where third-party service providers process personal information on our behalf, they are expected to use appropriate safeguards and process the information only for the purposes we specify.

6. Data Transfer to Third Countries

Because we may use service providers, cloud platforms, or other tools located outside Canada, your personal information may be transferred to and processed in jurisdictions outside your province or outside Canada, including the United States or other countries.

When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. We take reasonable steps to ensure that such transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements.

The retention period may vary depending on the type of information and the context in which it was collected. When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable Canadian privacy laws and any legal exceptions, you may have the following rights regarding your personal information:

• Access: to request access to the personal information we hold about you and information about how it is used and disclosed;
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: to request deletion of personal information where permitted by law;
• Restriction: to request that we limit certain processing in appropriate circumstances;
• Data portability: to request a copy of certain personal information in a structured and commonly used format, where applicable;
• Objection: to object to certain processing activities, including some forms of marketing or processing based on legitimate interests where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services or features, and we may continue to process information where permitted or required by law.

10. Right to Complain

If you have concerns about how Northlight Stream Studio handles your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation and take appropriate steps to address substantiated concerns.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:

• Access controls and role-based permissions;
• Encryption in transit and, where appropriate, at rest;
• Secure storage and backup practices;
• Staff confidentiality obligations and privacy training;
• Monitoring and security incident response procedures;
• Vendor due diligence and contractual safeguards.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

• Northlight Stream Studio
• Address: 245 King Street West, Suite 1200, Toronto, ON M5V 1J5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate means.

The revised Privacy Policy will be effective as of the date indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Northlight Stream Studio protects your personal information.